EfBS Unit 2 listening The Retail Sector
3a Listen the tape and complete the missing words or phrases
So, as the store manager in Cambridge, which is probably the fortieth largest of the 1__________ we have got, I am responsible for the day-to-day running of the store. All the 2__________to me in predescribed quantities, and obviously I'm responsible for 3__________ that merchandise to its best advantages, obviously I'm responsible for 4__________ the staff to actually sell that merchandise, and 5__________the day-to-day 6__________ of the operation. Much more running stores is about the day-to-day operation, and ensuring that that's safe, and obviously because of the 7__________that we would normally have working here it's ensuring that they are well 8__________, that they are well 9__________, and that the environment they work in is a pleasant one, that they are treated with respect, and that they are 10__________ to the company's principles.

The Retail Sector Listening 3b
Try to complete the missing parts
A they get the same appearance and type of looking store , B as a business , C we have a corporate statement D the environment in which you're working , E they will feel confident in what they're doing , F within their jobs to make decisions themselves, G not only the staff but supervision and management would follow

Interviewer How much freedom do those people have 1………………..? How much delegation is there of responsibility down the chain?
Steve Moody We would, 2……………….., like to encourage as much accountability and delegation as possible. Of course that does depend on the abilities of the individuals, 3……………….., and the time of year. With 282 stores we have a corporate appearance in the United Kingdom's high streets. It is quite important that when customers come into Marks & Spencer's Cambridge 4……………….. and the same level of service that they would expect if they went into Marks & Spencer's Edinburgh in Scotland, for example, and it's very important that 5……………….. that customers understand. So, there are obviously parameters and disciplines that, you know, 6………………... Within that, in terms of development and training, training is obviously an investment for all staff. If staff are trained to do their job well and they. Understand it, 7……………….., that in turn will give a better service to the customers, obviously from Marks & Spencer's point of view it could well lead to increased sales.